FAQ

Dear Valued passengers:

Please be advised that from 15th January 2025, Phillipines Airlines will resume flights between Manila and Cauayan.

New service will be at afternoon departures with following schedules:

Dear Value Passengers,

It's a great news for whomever concerns the route from Cebu (Phillippines) to Osaka (Japan).

Phillippine Airlines has decided to resume flights between Cebu and Osaka (Kansai - Japan) effective from 22nd December, 2024.

There will be 3 weekly flights operating with following schedule:

Effectively from 26th February, 2025, there will be one more additional weekly flight, increasing frequencies to 4 flights weekly with below schedule:

For any inquiry or concerns, please contact our 24/7 supporting email: pr.tickets@philippineflightcentre.com

We love to hear from you as always.

Thank you and We wish you the best.

Dear Valued Passengers,

For the safety of all Phillippine Airlines' passengers, the airlines has cancelled the following flights on September 2, 3 and 4, due to YAGI Tropical Storm Enteng and the enhanced Southwest Monsoon.

Cancelled Flight Titles are as following:

SEPTEMBER 2 - MONDAY

DOMESTIC

PR 2671/2672 Manila-Calbayog-Manila

PR 2921/2922 Manila-Legazpi-Manila

PR 2923/2924 Manila-Legazpi-Manila

PR 2927/2928 Manila-Legazpi-Manila

PR 2680/2681 Cebu-Busuanga (Coron)-Cebu
PR 2965/2966 Manila-Busuanga (Coron)-Manila
PR 2963/2964 Manila-Busuanga (Coron)-Manila

SEPTEMBER 3 – TUESDAY

DOMESTIC

PR 2932/2933 Manila-Basco-Manila

PR 2196/2197 Manila-Laoag-Manila

PR 2688/2689 Clark-Basco-Clark

SEPTEMBER 4 – WEDNESDAY

DOMESTIC

PR 2932/2933 Manila-Basco-Manila

PR 2688/2689 Clark-Basco-Clark

IMPORTANT ATTENTION - THIS IS A DEVELOPING SITUATION; FURTHER CHANGES EXPECTED. 

There may be more cancellations depending on weather conditions. Hence, all passengers are recommended to regularly check the status of your flight by logging on to our website https://filippineairways.com or contact our 24/7 supporting email: flyphilippineairline@gmail.com

Please do not proceed to the airport if your flight is cancelled, you may find the alternative options as following:

1. Change your ticket to Travel Credits equivalent to the unused segment of your ticket. Voucher validity is one year from date of issuance.

2. Rebook or Reroute your ticket to another flight with available space within 60 days from the original flight in the same booking class or higher within the same cabin class.

3. Refund ticket without penalties, excluding Ticketing Service Charge.

For more information, you may reach us via the following channels:

- Global Hotline: (+84) 932 341 011

- 24/7 supporting email address: flyphilippineairline@gmail.com

Thank you and We wish you the best.

Philippine Airlines’ corporate social responsibility arm has recently associated with the Philippine Veterans Affairs Office (PVAO) of the Department of National Defense to renew its partnership to promote the welfare of Filipino World War II veterans.

Above action is to show the airlines commitment to extend its wholehearted service to Phillippines heroes who defended the country and Filipino people, especially now as they are aged.

As listed in the agreement, PAL will facilitate free transport of wheelchairs and other supplies for the veterans as well as their dependents in the provinces.

For more information or concern, please contact us through our 24/7 supporting email: pr.tickets@philippineflightcentre.com

Thank you and We wish you the Best!

Dear Valued Passengers,

For the safety of all Phillippine Airlines' passengers, the airlines has cancelled the following flights on September 2, 3 and 4, due to YAGI Tropical Storm Enteng and the enhanced Southwest Monsoon.

Cancelled Flight Titles are as following:

SEPTEMBER 2 - MONDAY

DOMESTIC

PR 2671/2672 Manila-Calbayog-Manila

PR 2921/2922 Manila-Legazpi-Manila

PR 2923/2924 Manila-Legazpi-Manila

PR 2927/2928 Manila-Legazpi-Manila

PR 2680/2681 Cebu-Busuanga (Coron)-Cebu
PR 2965/2966 Manila-Busuanga (Coron)-Manila
PR 2963/2964 Manila-Busuanga (Coron)-Manila

SEPTEMBER 3 – TUESDAY

DOMESTIC

PR 2932/2933 Manila-Basco-Manila

PR 2196/2197 Manila-Laoag-Manila

PR 2688/2689 Clark-Basco-Clark

SEPTEMBER 4 – WEDNESDAY

DOMESTIC

PR 2932/2933 Manila-Basco-Manila

PR 2688/2689 Clark-Basco-Clark

IMPORTANT ATTENTION - THIS IS A DEVELOPING SITUATION; FURTHER CHANGES EXPECTED. 

There may be more cancellations depending on weather conditions. Hence, all passengers are recommended to regularly check the status of your flight by logging on to our website https://philippineflightcentre.com/ or contact our 24/7 supporting email: pr.tickets@philippineflightcentre.com

Please do not proceed to the airport if your flight is cancelled, you may find the alternative options as following:

1. Change your ticket to Travel Credits equivalent to the unused segment of your ticket. Voucher validity is one year from date of issuance.

2. Rebook or Reroute your ticket to another flight with available space within 60 days from the original flight in the same booking class or higher within the same cabin class.

3. Refund ticket without penalties, excluding Ticketing Service Charge.

For more information, you may reach us via the following channels:

- Global Hotline: (+84932341011)

- 24/7 supporting email address: pr.tickets@philippineflightcentre.com

Thank you and We wish you the best.

Dear passengers,

We are happy to announce that Philippine Airlines (PAL) will operate non-stop services between Manila and Perth starting from March 27, 2023, linking the Philippines and Western Australia with direct flights for the first time.

The three weekly PAL services will operate every Monday, Thursday and Saturday. The Manila-Perth service will depart 00.05 and arrive at 07.15; the Perth-Manila flight will depart at 08.30 and arrive at 15.50.

Perth is PAL’s fourth Australian gateway, joining Sydney, Melbourne and Brisbane. The airline offers a total of 20 weekly direct flights to Perth, Sydney, Melbourne and Brisbane. PAL will fly to Perth using Airbus A321neo long-range aircraft that will complete the trip in just seven (7) hours, saving several hours vs. having to stop over and connect in a third countr

PAL’s service provides new connectivity via the airline’s Manila hub for Perth-bound passengers traveling from Los Angeles, Bangkok, Hong Kong and points in Japan, as well as from Cebu, Davao and other key Philippine destinations.

For more information on flights, please contact us at flyphilippineairline@gmail.com during 24/7

Philippine Airways Team

Dear passengers,

We would like to announce the good news that from December 16, passengers may fly nonstop from Cebu to Baguio and vice versa.

The route Cebu – Baguio will operate four flights per week from December 16. The flight schedule as follows:

For more information on flights, please contact us at flyphilippineairline@gmail.com during 24/7

Philippine Airways Team

Dear passengers,

We would like to announce the good news that from December 9, passengers may fly nonstop from Clark International Airport to Hong Kong and vice versa.

PAL new Clark-Hong Kong route offers a convenient direct flight to and from the heartland of Central Luzon, without having to take a road trip to Metro Manila to catch your flight.

The route Clark - Hongkong will operate three flights per week from December 9 to 27, 2022 and from January 3 to 14, 2023. The flight schedule as follows:

PR 304 Clark to Hong Kong – every Tuesday, Wednesday and Saturday departing at 02:00 PM

PR 305 Hong Kong to Clark – every Tuesday, Wednesday and Saturday departing at 05:00 PM

For more information on flights, please contact us at flyphilippineairline@gmail.com during 24/7

Philippine Airways Team